Privacy Policy

Privacy Policy


We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Live Oak Energy Systems, may collect from you, and how it is used. By using our website, www.liveoakenergysystems.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP Address. The domain name and IP address reveals nothing personal about you other than the IP address from which you have accessed our site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication.

We may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

  • Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
  • Protect and defend the rights or property of our Website and related properties
  • Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy
Policy carefully to make sure you understand our practices and procedures.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (843) 487-0697 or via mail Attn: Privacy Officer, 1005 Bankton Circle, Hanahan, SC 29410.

SOLAR SYSTEM ANNUAL SERVICE AGREEMENT–PRO

This Solar System Annual Service Agreement (“Agreement”) is entered into between Live Oak Energy Systems, LLC, a South Carolina limited liability company (the “Company”), and the individual or entity completing checkout (the “Owner”), for the annual maintenance and monitoring of the Solar System (“System”) located at the property address provided at checkout (“Property Address”).

SCOPE OF SERVICES

The Contractor agrees to perform one (1) comprehensive annual preventative maintenance visit to inspect the System including, but not limited to:

  • Annual System Performance Check

  • Visual System Inspection

  • Inverter Health Check

  • Energy Production Report

  • Significant Wiring & Connection Check

  • Accessible Roof Penetration & Attic Water Intrusion Inspection

  • 24/7 System Monitoring

  • 8% Discount on Repairs

EXCLUSIVE MEMBER BENEFITS

Any and all repairs or scope of work outside the maintenance included herein, if any, shall only be provided upon the execution of a Project Agreement with Company which will be provided with any quote for repairs after inspections. Company shall not be responsible for any other scope of work without the parties’ execution of a Project Agreement for that certain work. Any and all other work not outlined herein, and included in any executed Project Agreement, shall be performed in accordance with the applicable Project Agreement.

PRICING & AUTO RENEWAL

The pricing and billing frequency (Monthly or Annual) selected by Owner at checkout are incorporated into this Agreement by reference.

This Agreement is valid for a 12-month term (“Term”) commencing on the date of first payment. If Owner selects a monthly billing option, payments shall be charged on a recurring monthly basis during the Term. If Owner selects an annual billing option, payment shall be made in full at the commencement of the Term.

This Agreement shall automatically renew for successive one (1) year terms unless either party provides written notice at cancellations@liveoakenergysystems.com of non-renewal to the other party at least thirty (30) days prior to the expiration of the then-current term.

LIMITATIONS & EXCLUSIONS

Roof Integrity: This Agreement covers the solar equipment only; it does not cover the maintenance or repair of the underlying roof surface.

Force Majeure: Contractor is not responsible for damage caused by “Acts of God” (e.g., hail, lightning, extreme wind) but is available by separate agreement to assist in documentation for insurance claims.

AUTHORIZATION

The Owner agrees to provide safe access to the roof and electrical main panels during the scheduled service window.

The Owner agrees to have active internet/WiFi on-site. The site’s internet connectivity may affect certain provisions of this Agreement.

At the 1st service visit, Live Oak Energy Systems will assess the system’s ability to connect to the internet. If needed, Live Oak Energy Systems will provide a separate scope of work and Project Agreement for such connections.

ENTIRE AGREEMENT, SEVERABILITY, AND MODIFICATION

This Agreement represents and contains the entire agreement between the parties. Prior discussions or verbal representations by the parties that are not contained in this Agreement are not a part of this Agreement. All modifications to this Agreement must be made in writing and be signed by both parties to be enforceable. The determination by any court or body that any section of this Agreement is unenforceable shall have no effect on the remaining portions of this Agreement and shall be considered by both parties to be legal and binding.

APPLICABLE LAW

This Agreement is entered into under the laws of South Carolina, and the laws of this state shall apply to any actions taken under this Agreement.

LIMITATION OF LIABILITY

Company shall only be liable to Client for any amounts paid to Company for the Scope of Services provided herein. In no event shall Company be liable for any defects or damages that exist prior to the Scope of Work provided herein. Company shall not be liable for any pre-existing condition of the System. Any and all other work provided under a Project Agreement shall be done pursuant to that Project Agreement which will supersede this Agreement.

EXECUTION

This Agreement may be executed in separate parts or portions by facsimile, e-mail, electronic transmittal or any other form of electronic transference, but each party shall attain a fully executed copy for their records. It is understood that each Party may execute this Agreement individually, and all copies signed shall be considered one document for purposes of the parties and this Agreement.

ACCEPTANCE OF AGREEMENT

By checking the acceptance box and completing payment at checkout, the Owner acknowledges that they have read and understand this Agreement in its entirety and agree to be bound by all terms and conditions contained herein. This Agreement shall become effective upon Owner’s completion of payment. Live Oak Energy Systems, LLC is bound by this Agreement upon issuance and performance of the services described herein.

SOLAR SYSTEM ANNUAL SERVICE AGREEMENT–STARTER

This Solar System Annual Service Agreement (“Agreement”) is entered into between Live Oak Energy Systems, LLC, a South Carolina limited liability company (the “Company”), and the individual or entity completing checkout (the “Owner”), for the annual maintenance and monitoring of the Solar System (“System”) located at the property address provided at checkout (“Property Address”).

SCOPE OF SERVICES

The Contractor agrees to perform one (1) comprehensive annual preventative maintenance visit to inspect the System including, but not limited to:

  • Annual System Performance Check

  • Visual System Inspection

  • Inverter Health Check

  • Energy Production Report

  • 24/7 System Monitoring

  • 5% Discount on Repairs

EXCLUSIVE MEMBER BENEFITS

Any and all repairs or scope of work outside the maintenance included herein, if any, shall only be provided upon the execution of a Project Agreement with Company which will be provided with any quote for repairs after inspections. Company shall not be responsible for any other scope of work without the parties’ execution of a Project Agreement for that certain work. Any and all other work not outlined herein, and included in any executed Project Agreement, shall be performed in accordance with the applicable Project Agreement.

PRICING & AUTO RENEWAL

The pricing and billing frequency (Monthly or Annual) selected by Owner at checkout are incorporated into this Agreement by reference.

This Agreement is valid for a 12-month term (“Term”) commencing on the date of first payment. If Owner selects a monthly billing option, payments shall be charged on a recurring monthly basis during the Term. If Owner selects an annual billing option, payment shall be made in full at the commencement of the Term.

This Agreement shall automatically renew for successive one (1) year terms unless either party provides written notice at cancellations@liveoakenergysystems.com of non-renewal to the other party at least thirty (30) days prior to the expiration of the then-current term.

LIMITATIONS & EXCLUSIONS

Roof Integrity: This Agreement covers the solar equipment only; it does not cover the maintenance or repair of the underlying roof surface.

Force Majeure: Contractor is not responsible for damage caused by “Acts of God” (e.g., hail, lightning, extreme wind) but is available by separate agreement to assist in documentation for insurance claims.

AUTHORIZATION

The Owner agrees to provide safe access to the roof and electrical main panels during the scheduled service window.

The Owner agrees to have active internet/WiFi on-site. The site’s internet connectivity may affect certain provisions of this Agreement.

At the 1st service visit, Live Oak Energy Systems will assess the system’s ability to connect to the internet. If needed, Live Oak Energy Systems will provide a separate scope of work and Project Agreement for such connections.

ENTIRE AGREEMENT, SEVERABILITY, AND MODIFICATION

This Agreement represents and contains the entire agreement between the parties. Prior discussions or verbal representations by the parties that are not contained in this Agreement are not a part of this Agreement. All modifications to this Agreement must be made in writing and be signed by both parties to be enforceable. The determination by any court or body that any section of this Agreement is unenforceable shall have no effect on the remaining portions of this Agreement and shall be considered by both parties to be legal and binding.

APPLICABLE LAW

This Agreement is entered into under the laws of South Carolina, and the laws of this state shall apply to any actions taken under this Agreement.

LIMITATION OF LIABILITY

Company shall only be liable to Client for any amounts paid to Company for the Scope of Services provided herein. In no event shall Company be liable for any defects or damages that exist prior to the Scope of Work provided herein. Company shall not be liable for any pre-existing condition of the System. Any and all other work provided under a Project Agreement shall be done pursuant to that Project Agreement which will supersede this Agreement.

EXECUTION

This Agreement may be executed in separate parts or portions by facsimile, e-mail, electronic transmittal or any other form of electronic transference, but each party shall attain a fully executed copy for their records. It is understood that each Party may execute this Agreement individually, and all copies signed shall be considered one document for purposes of the parties and this Agreement.

ACCEPTANCE OF AGREEMENT

By checking the acceptance box and completing payment at checkout, the Owner acknowledges that they have read and understand this Agreement in its entirety and agree to be bound by all terms and conditions contained herein. This Agreement shall become effective upon Owner’s completion of payment. Live Oak Energy Systems, LLC is bound by this Agreement upon issuance and performance of the services described herein.

SOLAR SYSTEM ANNUAL SERVICE AGREEMENT–ELITE

This Solar System Annual Service Agreement (“Agreement”) is entered into between Live Oak Energy Systems, LLC, a South Carolina limited liability company (the “Company”), and the individual or entity completing checkout (the “Owner”), for the annual maintenance and monitoring of the Solar System (“System”) located at the property address provided at checkout (“Property Address”).

SCOPE OF SERVICES

The Contractor agrees to perform one (1) comprehensive annual preventative maintenance visit to inspect the System including, but not limited to:

  • Annual System Performance Check
  • Visual System Inspection
  • Inverter Health Check
  • Energy Production Report
  • Significant Wiring & Connection Check
  • Accessible Roof Penetration & Attic Water Intrusion Inspection
  • Priority Service Scheduling
  • Pest & Debris Mitigation
  • Annual System Health Report
  • 24/7 System Monitoring
  • 10% Discount on Repairs

EXCLUSIVE MEMBER BENEFITS

Any and all repairs or scope of work outside the maintenance included herein, if any, shall only be provided upon the execution of a Project Agreement with Company which will be provided with any quote for repairs after inspections. Company shall not be responsible for any other scope of work without the parties execution of a Project Agreement for that certain work. Any and all other work not outlined herein, and included in any executed Project Agreement, shall in accordance with the Project Agreement.

PRICING & AUTO RENEWAL

The pricing and billing frequency (Monthly or Annual) selected by Owner at checkout are incorporated into this Agreement by reference.

This agreement is valid for a 12-month term (“Term”) commencing on the date of first payment. If Owner selects a monthly billing option, payments shall be charged on a recurring monthly basis during the Term. If Owner selects an annual billing option, payment shall be made in full at the commencement of the Term.

This Agreement shall automatically renew for successive one (1) year terms unless either party provides written notice at cancellations@liveoakenergysystems.com
of non-renewal to the other party at least thirty (30) days prior to the expiration of the then-current term.

LIMITATIONS & EXCLUSIONS

Roof Integrity: This agreement covers the solar equipment only; it does not cover the maintenance or repair of the underlying roof surface.

Force Majeure: Contractor is not responsible for damage caused by “Acts of God” (e.g., hail, lightning, extreme wind) but is available by separate agreement to assist in documentation for insurance claims.

AUTHORIZATION

The Owner agrees to provide safe access to the roof and electrical main panels during the scheduled service window.

The Owner agrees to have active internet/wifi on-site. The site’s internet connectivity may affect certain provisions of this agreement.

At the 1st service visit, Live Oak Energy Systems will assess the system’s ability to connect to the internet. If needed, Live Oak Energy Systems will provide a separate scope of work and Project Agreement for such connections.

ENTIRE AGREEMENT, SEVERABILITY, AND MODIFICATION

This Agreement represents and contains the entire agreement between the parties. Prior discussions or verbal representations by the parties that are not contained in this Agreement are not a part of this Agreement. All modifications to this Agreement must be made in writing and be signed by both parties to be enforceable. The determination by any court or body that any section of this Agreement is unenforceable, shall have no effect on the remaining portions of this Agreement and shall be considered by both parties to be legal and binding.

APPLICABLE LAW

This Agreement is entered into under the laws of South Carolina, and the laws of this state shall apply to any actions taken under this Agreement.

LIMITATION OF LIAIBILTY

Company shall only be liable to Client for any amounts paid to Company for the Scope of Services provided herein. In no event shall Company be liable for any defects or damages that exist prior to the Scope of Work provided herein. Company shall not be liable for any pre-existing condition of the System. Any and all other work provided under a Project Agreement shall be done pursuant to that Project Agreement which will supersede this Agreement.

EXECUTION

This Agreement may be executed in separate parts or portions by facsimile, e-mail, electronic transmittal or any other form of electronic transference, but each party shall attain a fully executed copy for their records. It is understood that each Party may execute this Agreement individually, and all copies signed shall be considered one document for purposes of the parties and this Agreement.

ACCEPTANCE OF AGREEMENT

By checking the acceptance box and completing payment at checkout, the Owner acknowledges that they have read and understand this Agreement in its entirety and agree to be bound by all terms and conditions contained herein. This Agreement shall become effective upon Owner’s completion of payment. Live Oak Energy Systems, LLC is bound by this Agreement upon issuance and performance of the services described herein.